Frequently Asked Questions

If you have already registered on our website, simply click “Login” at the top of your browser page.

Enter your registered email and password, then click the orange "Log In" button.

Once you log in successfully, you will see your account name at the top of the page.

If you have never created an account on our website, simply click “Login” at the top of your browser page to create a new account.

You will then be taken to our Login page. Click the “Create a new account” link.

You will then be asked to provide some basic information to establish your account with us.

This is also where you will provide your account email address and where you will create your login password. Then click the “Create Account” button.

Please note that by creating an account, you will be able to receive our free newsletters. However, creating a website account does not create a “subscription”. Once you have an account, you can purchase a magazine or other subscriptions here. Or, you can sign up for an ICAN membership here.

Logged-out users: Click the orange "Log in or sign up" button and log in using the "How do I log in to the website?" instructions above. Once successfully logged in, continue reading below.

Logged in users: Once you successfully log in to the website, you can download any and all freebies from the Freebies section of Ceramic Arts Network. To do so, scroll down the free guide page until you see the orange "Download" button below the cover. Click the button and your freebie will download to your device.

If you cannot see the premium content online to which you subscribed (such as the recent issue of Ceramics Monthly), then you may not be logged in properly. Please see the explanation above about successfully logging into our website. Anyone with an active subscription that includes online content (ICAN Gold/Silver, All-Access, or Web-only) will be able to see our online content once they successfully log in.

Please ensure that your subscription is current, that it includes access to online content, and that it has not expired.

After you have logged in successfully (see above), you can click "View Account" at the top of your browser page. This will take you to your “My Account” page. Once there, you can manage and update your subscriptions (or membership). See the left-side menu in the image below.

Note: It is critical that you review and validate with us the mailing address we have for you in our system. This ensures more efficient delivery of your magazine. If you’ve signed up for a subscription via a third-party subscription service, we have no control how that service may have provided us with your mailing address. As such, assuming the address we were provided is correct or not, we cannot be responsible for any issue that is not delivered successfully.

If you would like to subscribe to our magazines but want to mail us a check, please click here.

As a subscriber (or ICAN member), you have the option to sign up for an Annual or Monthly subscription term. When you sign up, you provide us with your credit card. That credit card information is stored securely—none of our staff ever have access to your full credit card information. We contract a third-party, data-compliant service company to securely manage our credit card transactions.

If you have selected a Monthly subscription (or membership), your credit card will be charged every month after the date you signed up. If you signed up for an Annual subscription (or membership), your credit card will be charged one year after the day you originally signed. To deactivate auto-renewal and recurring payments, please contact us directly at customerservice@ceramicartsnetwork.org for assistance. Thank you.

Log into our website. Once you are logged in, click "View Account" at the top of the browser page. Clicking this will take you to your My Account page. Once you are on the My Account page, click My Subscriptions in the left-side menu. You will now see your current subscription (or membership). Click the “Cancel” button.

If you are moving or relocating for a season, please contact our customer service team to update your mailing address. Due to the requirements of our printer and the mailing services we use, we create our subscriber mailing labels about 4-5 weeks prior to the issue being mailed. So, if you are planning a move, please contact us about 5 weeks prior to scheduled mailing dates. Please see our print mailing schedules here: Ceramics Monthly Print Mailing Schedule | Pottery Making Illustrated Print Mailing Schedule

Click here to learn more about your Ceramics Monthly and/or Pottery Making Illustrated tablet subscription.

To download an issue on any device, simply use a web browser to log into your account on our website. Then go to the issue you would like to read and click the "Download PDF" button (above the magazine cover image).

Watch this quick guide to viewing CLAYflicks videos:

Watch this quick guide to searching for videos on CLAYflicks:

Click here to see more troubleshooting solutions for CLAYflicks videos.

When you purchase a downloadable copy of a video, a book, or a magazine PDF, you can access the download from your My Account page. Your download(s) will be available to you for the life of your relationship with us, and you can download your files as many times as you wish. Note: This feature is only available for purchases made on or after September 29, 2021.

Click here to read the Zoom Webinar Question FAQ page.