Click the topics below to find the answers for your questions. Don't see your issue listed here? Please email our customer service center at customerservice@ceramicartsnetwork.org.
General Account Information
How do I log in to the website?
If you have already registered on our website, simply click “Login” at the top of your browser page.
Enter your registered email and password, then click the orange "Log In" button.
Once you log in successfully, you will see your account name at the top of the page.
How do I create a new account?
If you have never created an account on our website, simply click “Login” at the top of your browser page to create a new account.
You will then be taken to our Login page. Click the “Create a new account” link.
You will then be asked to provide some basic information to establish your account with us.
This is also where you will provide your account email address and where you will create your login password. Then click the “Create Account” button.
Please note that by creating an account, you will be able to receive our free newsletters. However, creating a website account does not create a “subscription”. Once you have an account, you can purchase a magazine or other subscriptions
here. Or, you can sign up for an ICAN membership here.
How do I download a freebie?
Logged-out users: Click the orange "Log in or sign up" button and log in using the "How do I log in to the website?" instructions above. Once successfully logged in, continue reading below.
Logged in users: Once you successfully log in to the website, you can download any and all freebies from the Freebies section of Ceramic Arts Network. To do so, scroll down the free guide page until you see the orange "Download" button below the cover. Click the button and your freebie will download to your device.
I cannot view online content I'm subscribed to.
If you cannot see the premium content online to which you subscribed (such as the recent issue of Ceramics Monthly), then you may not be logged in properly. Please see the explanation above about successfully logging into our website.
Anyone with an active subscription that includes online content (ICAN Gold/Silver, All-Access, or Web-only) will be able to see our online content once they successfully log in.
Please ensure that your subscription is current, that it includes access to online content, and that it has not expired.
Subscriptions and Memberships
How do I manage my account information, subscription, or membership?
After you have logged in successfully (see above), you can click "View Account" at the top of your browser page. This will take you to your “My Account” page. Once there, you can manage and update your subscriptions (or membership).
See the left-side menu in the image below.
Print Subscriptions: When should I expect my printed magazine to arrive?
2023–2024 Issues
Note: When viewing this schedule on a mobile device, change the view to landscape mode to read it easier.
10 issues: Published monthly except for the June/July/August summer issue
Subscribe Before This Date:
Your First Issue Will Be:
This Issue Mails to Subscribers: **
October 26, 2022
December 2022
November 15, 2022
November 22, 2022
January 2023
December 6, 2022
December 21, 2022
February 2023
January 17, 2023
February 1, 2023
March 2023
February 14, 2023
March 1, 2023
April 2023
March 14, 2023
March 29, 2023
May 2023
April 11, 2023
May 10, 2023
June/July/August 2023
May 23, 2023
August 2, 2023
September 2023
August 15, 2023
August 30, 2023
October 2023
September 12, 2023
September 27, 2023
November 2023
October 17, 2023
November 1, 2023
December 2023
November 14, 2023
November 22, 2023
January 2024
December 5, 2023
January 3, 2024
February 2024
January 16, 2024
**Mailing dates are approximate based on postal services. International delivery can take 2–3 weeks from publication date depending on your location and your local delivery services.
6 issues: Published every other month
Subscribe Before This Date:
Your First Issue Will Be:
This Issue Mails to Subscribers: **
September 21, 2022
November/December 2022
October 18, 2022
December 7, 2022
January/February 2023
December 20, 2022
February 8, 2023
March/April 2023
February 21, 2023
April 5, 2023
May/June 2023
April 18, 2023
May 31, 2023
July/August 2023
June 13, 2023
August 9, 2023
September/October 2023
August 22, 2023
October 4, 2023
November/December 2023
October 24, 2023
November 29, 2023
January/February 2024
December 12, 2023
**Mailing dates are approximate based on postal services. International delivery can take 2–3 weeks from publication date depending on your location and your local delivery services.
Note: It is critical that you review and validate with us the mailing address we have for you in our system. This ensures more efficient delivery of your magazine. If you’ve signed up for a subscription via a third-party
subscription service, we have no control how that service may have provided us with your mailing address. As such, assuming the address we were provided is correct or not, we cannot be responsible for any issue that is not delivered successfully.
How do I subscribe by mail or fax?
If you would like to subscribe to our magazines but want to mail us a check, please click here.
Understanding my recurring charges.
As a subscriber (or ICAN member), you have the option to sign up for an Annual or Monthly subscription term. When you sign up, you provide us with your credit card. That credit card information is stored securely—none of our staff ever have
access to your full credit card information. We contract a third-party, data-compliant service company to securely manage our credit card transactions.
If you have selected a Monthly subscription (or membership), your credit card will be charged every month after the date you signed up. If you signed up for an Annual subscription (or membership), your credit card will be charged one year after
the day you originally signed.
For new subscribers (or ICAN members), we offer a 10-day trial period. This allows new customers to try out our services and content. On day 11, the trial expires and customer’s credit card is charged.
How do I cancel my subscription or membership?
Log into our website. Once you are logged in, click "View Account" at the top of the browser page. Clicking this will take you to your My Account page. Once you are on the My Account page, click My Subscriptions in the left-side menu. You will
now see your current subscription (or membership). Click the “Cancel” button.
Tablet Subscriptions: How to access my Ceramics Monthly or Pottery Making Illustrated subscription on my tablet.
Subscribers with access to our tablet apps (ICAN Gold/Silver, All-Access, Tablet-only) can download our apps for Ceramics Monthly and Pottery Making Illustrated in iTunes (for iOS/Apple iPads), and in GooglePlay (for Android
tablets). There are two apps, one for each magazine. Just search for the magazine names.
Tablet subscribers will be automatically logged in. However, we are working on a system upgrade. Soon we will email subscribers asking that you log in again to the tablet apps using the same registered email and password you use for our website.
Past issues are already available in the tablet library. As new issues are published, those issues will be auto-populated in the issue library.
CLAYflicks Troublshooting
How do I watch videos on CLAYflicks?
Watch this quick guide to viewing CLAYflicks videos:
How do I search for videos on CLAYflicks?
Watch this quick guide to searching for videos on CLAYflicks:
Troubleshooting video playback issues.
Click here to see more troubleshooting solutions for CLAYflicks
videos.
Shop
How do I access my Shop downloads?
When you purchase a downloadable copy of a video, a book, or a magazine PDF, you can access the download from your My Account page. Your download(s) will be available to you for the life of your relationship with us, and you can download your
files as many times as you wish. Note: This feature is only available for purchases made on or after September 29, 2021.
Zoom Webinar Questions
Zoom Webinar Questions
Click here to read the Zoom Webinar Question FAQ page.
Ceramic Recipes Troubleshooting
How do I use Ceramic Recipes?
Watch this quick guide to using Ceramic Recipes::
Still have questions? Contact us:
Customer Service:
Available Monday - Friday, 9am to 5pm eastern standard time, USA.
Closed Saturdays and Sundays
For immediate answers to frequent questions, please see our Help page here.
For membership, subscription, purchases, or website inquiries:
How can we help you?
Click the topics below to find the answers for your questions. Don't see your issue listed here? Please email our customer service center at customerservice@ceramicartsnetwork.org.
General Account Information
If you have already registered on our website, simply click “Login” at the top of your browser page.
Enter your registered email and password, then click the orange "Log In" button.
Once you log in successfully, you will see your account name at the top of the page.
If you have never created an account on our website, simply click “Login” at the top of your browser page to create a new account.
You will then be taken to our Login page. Click the “Create a new account” link.
You will then be asked to provide some basic information to establish your account with us.
This is also where you will provide your account email address and where you will create your login password. Then click the “Create Account” button.
Please note that by creating an account, you will be able to receive our free newsletters. However, creating a website account does not create a “subscription”. Once you have an account, you can purchase a magazine or other subscriptions here. Or, you can sign up for an ICAN membership here.
Logged-out users: Click the orange "Log in or sign up" button and log in using the "How do I log in to the website?" instructions above. Once successfully logged in, continue reading below.
Logged in users: Once you successfully log in to the website, you can download any and all freebies from the Freebies section of Ceramic Arts Network. To do so, scroll down the free guide page until you see the orange "Download" button below the cover. Click the button and your freebie will download to your device.
If you cannot see the premium content online to which you subscribed (such as the recent issue of Ceramics Monthly), then you may not be logged in properly. Please see the explanation above about successfully logging into our website. Anyone with an active subscription that includes online content (ICAN Gold/Silver, All-Access, or Web-only) will be able to see our online content once they successfully log in.
Please ensure that your subscription is current, that it includes access to online content, and that it has not expired.
Subscriptions and Memberships
After you have logged in successfully (see above), you can click "View Account" at the top of your browser page. This will take you to your “My Account” page. Once there, you can manage and update your subscriptions (or membership). See the left-side menu in the image below.
2023–2024 Issues
Note: When viewing this schedule on a mobile device, change the view to landscape mode to read it easier.
10 issues: Published monthly except for the June/July/August summer issue
**Mailing dates are approximate based on postal services. International delivery can take 2–3 weeks from publication date depending on your location and your local delivery services.
6 issues: Published every other month
**Mailing dates are approximate based on postal services. International delivery can take 2–3 weeks from publication date depending on your location and your local delivery services.
Note: It is critical that you review and validate with us the mailing address we have for you in our system. This ensures more efficient delivery of your magazine. If you’ve signed up for a subscription via a third-party subscription service, we have no control how that service may have provided us with your mailing address. As such, assuming the address we were provided is correct or not, we cannot be responsible for any issue that is not delivered successfully.
If you would like to subscribe to our magazines but want to mail us a check, please click here.
As a subscriber (or ICAN member), you have the option to sign up for an Annual or Monthly subscription term. When you sign up, you provide us with your credit card. That credit card information is stored securely—none of our staff ever have access to your full credit card information. We contract a third-party, data-compliant service company to securely manage our credit card transactions.
If you have selected a Monthly subscription (or membership), your credit card will be charged every month after the date you signed up. If you signed up for an Annual subscription (or membership), your credit card will be charged one year after the day you originally signed.
For new subscribers (or ICAN members), we offer a 10-day trial period. This allows new customers to try out our services and content. On day 11, the trial expires and customer’s credit card is charged.
Log into our website. Once you are logged in, click "View Account" at the top of the browser page. Clicking this will take you to your My Account page. Once you are on the My Account page, click My Subscriptions in the left-side menu. You will now see your current subscription (or membership). Click the “Cancel” button.
Subscribers with access to our tablet apps (ICAN Gold/Silver, All-Access, Tablet-only) can download our apps for Ceramics Monthly and Pottery Making Illustrated in iTunes (for iOS/Apple iPads), and in GooglePlay (for Android tablets). There are two apps, one for each magazine. Just search for the magazine names.
Tablet subscribers will be automatically logged in. However, we are working on a system upgrade. Soon we will email subscribers asking that you log in again to the tablet apps using the same registered email and password you use for our website.
Past issues are already available in the tablet library. As new issues are published, those issues will be auto-populated in the issue library.
CLAYflicks Troublshooting
Watch this quick guide to viewing CLAYflicks videos:
Watch this quick guide to searching for videos on CLAYflicks:
Click here to see more troubleshooting solutions for CLAYflicks videos.
Shop
When you purchase a downloadable copy of a video, a book, or a magazine PDF, you can access the download from your My Account page. Your download(s) will be available to you for the life of your relationship with us, and you can download your files as many times as you wish. Note: This feature is only available for purchases made on or after September 29, 2021.
Zoom Webinar Questions
Click here to read the Zoom Webinar Question FAQ page.
Ceramic Recipes Troubleshooting
Watch this quick guide to using Ceramic Recipes::
Still have questions? Contact us:
Customer Service:
Available Monday - Friday, 9am to 5pm eastern standard time, USA.
For immediate answers to frequent questions, please see our Help page here.
For membership, subscription, purchases, or website inquiries:
Customer Service:
Email: customerservice@ceramicartsnetwork.org
For editorial submission inquiries or questions about contests and listings (Residency, Gallery Guide, Call for Entries, etc.):
Editorial Inquiries:
Email: editor@ceramicartsdaily.org
Ceramic Arts Network
The American Ceramic Society
550 Polaris Parkway, Suite 510
Westerville, OH 43082